Company Overview (Ignosis):

Ignosis (previously branded as Pirimid Fintech) is a well-funded company with a bold vision in the BFSI sector, backed by reputable investors. We are committed to pioneering in financial data intelligence, offering hyper-personalization, automation, and democratized credit solutions. Our mission is to empower the BFSI sector with cutting-edge technologies and insights. At Ignosis, we’re not just embracing the future; we’re actively shaping it. Join our dynamic team, where innovation meets excellence, and help us redefine the boundaries of what’s possible in FinTech.

‍

Job Overview:

We are seeking a Technical Support Executive to assist our Customer Success team in resolving customer issues, onboarding new clients, and ensuring seamless API integrations. The ideal candidate should have a strong customer service mindset, basic API knowledge, and the ability to troubleshoot technical challenges efficiently.

‍

Key Responsibilities:

• Assist developers in integrating and using our APIs, SDKs, and developer tools.
• Diagnose, debug, and resolve technical issues related to API requests, authentication, data formats, and integrations.
• Collaborate with Engineering and Product teams to escalate and resolve deeper technical problems.
• Create and maintain knowledge base articles, FAQs, integration guides, and sample code snippets.
• Monitor API usage, system health, and proactively flag potential issues.
• Gather feedback from developers and help improve the developer experience across tools, documentation, and product flows.
• Build lightweight internal tools or scripts to streamline support workflows (optional but valued).
• Participate in developer forums, Slack, or GitHub discussions as needed.